User Support

Form Building If you haven’t already, please visit the official KoBoToolbox documentation to learn more about the ins and outs of creating your forms. We recommend checking out these help pages before posting your question below. Account Issues Data Management This subcategory is meant for questions related to managing and downloading your data, sharing permissions, and creating reports and maps. Data Collection API Bug Reporting There is an official process and template to report bugs discovered on KoBoToolbox on our GitHub issues page. However, KoBo users can also report and fill the same template here by clicking + New Topic within this subcategory.

Topic	Replies	Views	Activity
About the User Support category User Support support	5	3852	January 5, 2023
Edit survey through API API api , edit-submission	0	11	April 23, 2024
The 5 minutes delay in synchronising the last submission Form Building dynamic-data	2	15	April 24, 2024
Image link missing when downloading data Data Management skipping , media-url , private-message	10	126	April 24, 2024
Submission Faliure Form Building	0	4	April 24, 2024
Language translation for Kobo buttons and pop-up messages User Support kobocollect , language , enketo , error-message	0	9	April 23, 2024
What's the best way to reverse lat lang data collectd through forms and add the resulting addresses as an additional column to the database? Form Building geopoint , reverse-geocoding , selected-at	5	39	April 23, 2024
Error al cargar DATAKOBO.csv User Support	0	6	April 23, 2024
Problem message - csv file Form Building pull-data , csv-file	3	11	April 23, 2024
Using pull data to pull pictures from previously collected form to a new form Form Building pull-data , media-image-question , foldersync	9	1753	April 23, 2024
Server Issues triying to download the forms User Support support , server-issues	0	8	April 23, 2024
Automatic transcription button not available Data Management nlp , transcription	7	38	April 23, 2024
Text form to kobo xls file Form Building	0	7	April 23, 2024
Change my usename KoBoToolBox Account Issues change-username	2	1021	April 23, 2024
How to link sharepoint with kobo collect to store media data? API api , rest-services , sharepoint	1	11	April 23, 2024
How to export KOBO form to microsoft form? Data Management excel-power-query	1	14	April 23, 2024
Selecting from different ID's Form Building regex , concat	1	16	April 23, 2024
In Ranking Questions can some Choices should be Mandatory and some choices to be optional? Form Building choices , rank-question , mandatory-response	1	8	April 23, 2024
My total calculation is not working when i pretest it Form Building calculation , sum , odk-validate	1	16	April 23, 2024
How to add a link to a form in kobotoolbox. I want to click on a name to open that web site User Support kobocollect	1	14	April 23, 2024
Multiplicate the value of area to have value in hectare directlly Data Management calculate , operators-functions , area-calculation	6	16	April 23, 2024
Failed to execute 'insertAdjacentHTML' on 'Element': The provided markup is invalid XML, and therefore cannot be inserted into an XML document Form Building odk-validate	5	177	April 23, 2024
There was error loading enketo Data Management view-table-data , edit-submission , private-message	3	15	April 23, 2024
Difference in submission time Data Management metadata , submission-time , update-articles , start , end	6	24	April 23, 2024
Failed to load csv Data Collection redeploy , csv-file , loading-error	6	12	April 23, 2024
Kobocollect - Not working on Android: Can't connect to server, different starting page from tutorial Data Collection kobocollect , get-blank-form	3	32	April 23, 2024
Description of how to set up an android device with the latest version of the app Data Collection kobocollect , get-blank-form	2	28	April 23, 2024
Missing image URLS Data Management mandatory-response , media-url , private-message	2	46	April 19, 2024
I am also facing this loading problem Data Collection csv-file , loading-error	1	7	April 23, 2024
Import our maps as a basemap Form Building mbtiles	4	22	April 23, 2024