User Support


Form Building API Data Collection Account Issues Bug Reporting There is an official process and template to report bugs discovered on KoBoToolbox on our GitHub issues page. However, KoBo users can also report and fill the same template here by clicking + New Topic within this subcategory. Data Management This subcategory is meant for questions related to managing and downloading your data, sharing permissions, and creating reports and maps.
Topic Replies Activity
Support Content Updates and Requests

KoBo Community, We are in the early stages of reviewing and updating KoBoToolbox’s support content and it would be great to incorporate feedback from the community in this process. In your personal experience, if you …

2 June 17, 2019
About the User Support category 4 May 29, 2019
Unable to add KoBo user to share permissions 5 June 25, 2019
Downloading bulk photos 21 June 19, 2019
Count number answered 4 June 18, 2019
Select Multiple in Cascading Selection Questions 6 June 18, 2019
"Username not found" when viewing collected data? What's the issue here. I'd like to collect usernames for my project 2 June 18, 2019
Video Tutorials for KoboToolbox and KoboCollect 4 June 18, 2019
Show data when input code 7 June 14, 2019
Tutorial on KoBoToolbox 4 June 12, 2019
Vidéo tutoriels pour KoboToolbox and KoboCollect 1 June 12, 2019
List of countries where KoboToolbox is being used? 5 June 11, 2019
Repeating group and constraints 4 June 8, 2019
Grant user permission to add other users? 2 June 7, 2019
GPS data of downloaded photos 1 June 7, 2019
Hola tengo este problema If you want to make these changes public, you must deploy this form 4 June 5, 2019
How to retrieve information on household members 4 June 3, 2019
Structure and navigation for KoBoCollect (HH Roster, Individual questionnaires, etc.) 2 June 3, 2019
Extracting downloaded media files from sub-folders and creating dynamic link to the media files 3 June 3, 2019
Order of rows in questions matrix jumbled 5 June 3, 2019
Repeats - Grouping recommended/needed? 6 June 3, 2019
Getting graphs from integer questions types in the automated reports 3 June 3, 2019
How to use Indexed-repeat 3 June 2, 2019
Translations not saving 8 June 1, 2019
How can I recovery a delete survey with data 3 May 31, 2019
Error generating preview: Seed value must be a number or a reference to another field 11 May 31, 2019
Error Preview parameters must include randomized values 3 May 30, 2019
KoBoCAT error 400 3 May 30, 2019
Registo de pequenos produtores 3 May 30, 2019
I lost my questionnaire, the system did not save it 4 May 28, 2019