1 case missing while downloading data form the server

I have a problem with data submission. In submission form in 331 but when download data i get 330

How do you know that you have 331 cases but are only able to download 330 cases. Could you also share with the community a screenshot of the same so that we could troubleshoot.

Screen shoot

OK, could you provide me the following information (through a private message) so that we could have a closer look at it:

  • Username
  • Project name
  • Server

Username: xxxxxxx
Project name :xxxxxxx
Server: xxxxxxx
my email address is: xxxxxxx

Will get back to you soon …

Any update for the missing case.

Under observation. Will get back to you soon …

Hi @mapping,

Your issue has been solved. Would you mind checking them out at your end.

Great… Thank you so much for supporting us.

1 Like