1 case missing while downloading data form the server

mapping · January 14, 2021, 10:48am

I have a problem with data submission. In submission form in 331 but when download data i get 330

Kal_Lam · January 14, 2021, 12:04pm

How do you know that you have 331 cases but are only able to download 330 cases. Could you also share with the community a screenshot of the same so that we could troubleshoot.

mapping · January 16, 2021, 3:55am

Screen shoot

mapping · January 16, 2021, 3:56am

Kal_Lam · January 16, 2021, 11:10am

OK, could you provide me the following information (through a private message) so that we could have a closer look at it:

Username
Project name
Server

mapping · January 16, 2021, 12:16pm

Username: xxxxxxx
Project name :xxxxxxx
Server: xxxxxxx
my email address is: xxxxxxx

Kal_Lam · January 16, 2021, 12:17pm

Will get back to you soon …

mapping · January 18, 2021, 2:27am

Any update for the missing case.

Kal_Lam · January 18, 2021, 4:59am

Under observation. Will get back to you soon …

Kal_Lam · January 19, 2021, 6:05am

Hi @mapping,

Your issue has been solved. Would you mind checking them out at your end.

mapping · January 19, 2021, 10:20am

Great… Thank you so much for supporting us.