502 Bad Gateway nginx/1.19.10 https://kobo.humanitarianresponse.info/

User Support Account Issues
1

Hello,
I can’t access kobo portal and I can’t either send the form. i am getting this error "Error:(502) at https://kc.humanitarianresonse.info/submission/deviceID

502 Bad Gateway nginx/1.19.10

https://kobo.humanitarianresponse.info/

2

Welcome to the community, @eliudprom2021! We will get back to you once we resolve the issue.

3

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I also faced this issue a few days ago and now.

4

Welcome back to the community, @nyuntmgmo! We will get back to you when we resolve the issue.

5

@eliudprom2021, @nyuntmgmo please be informed that the OCHA server is back and is functioning normally.

6

Thank you , it is up and running

1 Like
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I have the same issue, what shall I do?

9

Hi @Shawqi, are you still facing this issue?

1 Like
10

Hi Josh,
Yes, the same issue apear

11

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maybe because of this

12

Hi @Shawqi, when does the 502 error occur?

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13

before a week

14

@Shawqi, is it that you get the 502 Bad Gateway when you select the SETTINGS>Media?

15

when I choose media to get API to be connected to power bi
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16

OK, so could you also list down the exact steps so that we could follow it to see if the same occurs at our end too?

17

there is no exact step, just when I folow the link: https://kc.humanitarianresponse.info/api/v1/media
the 502 message appear

18

Hi @Shawqi, thanks for providing more details. This is in fact a bug on our end and you can track the issue here:

1 Like