502 Bad Gateway when downloading Excel (legacy)

I’m using the following link to download legacy excel reports:

It works most of the time, but often I get a 502 Bad Gateway error. What could be the issue?

Hi @ks_1,

Would you mind sharing the images of how your error message seems like. Would also appreciate if you could share us the process you conducted while seeing the error message. This would help us be more specific on why you are seeing the message. But apparently seems like you are trying to use the project (legacy) to download the Excel file.

Hi, it looks like this.

Hi @ks_1,

You should not receive “502 Bad Gateway” on https://kc.kobotoolbox.org/username/exports/formID/xls/ unless the entire KoBoToolbox system is down. Are you still able to access https://kc.kobotoolbox.org/ reliably when you are seeing the error message on the export page? Also, it would be helpful if you could take another screenshot of the error message that shows the URL link clearly.

I have the same situation here :frowning:
anyone found any solution to this problem ??!

Hi @nomads803,

Welcome to the community! Would you mind sharing the screenshot of the issue you are having.

Have a great day!