Access through VPN

Good evening Kobo staff
I writeing to you because since a week me and my collegues who use the paltform have problem to load the login page while we are connected through a VPN with this error message:

Web Page Blocked!

You have tried to access a web page which belongs to a category that is blocked.

. As a first step I checked with my IT colleagues if it might have some refused connection on the firewall (we have Fortigate system) and we didn’t find any entry. They said that there isn’t any problem from our side; we tried also to put the URL in the white list in the web content filter, but with no result. In addition, our firewall usually replay with a custom logo when a web page is refused and specify also the bloked category.
My question is: may this issue come from your side??

Thank you in advanced
Valerio Abbattista

@valerioabbattista, are you on a self-hosted server or are you using a publicly hosted server?


@Kal_Lam i managed to figure out the problem with the help of a network specialist. It seems that the VPN DNS doesn’t resolve the url with the right ip. We found that other web pages has the same issue too!! The problem is hard to solve, but for now he manged to redirect the kobo url to our internal DNS.


@valerioabbattista, thank you for sharing this with the entire community! :clap: :heart: :partying_face: It should be helpful for those having similar issues.

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