Can not submit data

akoh · November 15, 2020, 2:28pm

Dear community .

One of our respondents cannot submit data and there is a notification like in the picture. Can anyone explain why? thank you

Kal_Lam · November 16, 2020, 4:50am

Is it in a self hosted server or is it one of the servers hosted by the KoBoToolbox (i.e. OCHA or HHI)? Also kindly please let us know if it’s only a case for an enumerator or a case that is affecting other enumerators as well.

akoh · November 16, 2020, 5:37am

I’m using kobotoolbox.org … This case only happened to 1 person

Kal_Lam · November 16, 2020, 5:47am

In this case, would you mind recommending the user with the following:

Change the user’s browser to Chrome or other modern browser.
Update the user’s browser to it’s latest version.

akoh · November 16, 2020, 10:05am

thanks Kal_Lam

Kal_Lam · November 16, 2020, 10:18am

Did it work? Could you kindly confirm so that it would help other community users if they have similar issues.

akoh · November 17, 2020, 8:03am

Yes it worked. Thank you Kal_Lam

Kal_Lam · November 17, 2020, 8:38am

Thank you for confirming!