Error message:
“There was an error creating the checkout session. Please try again later.“
Welcome to the community, @paulodata! Have you reached us through support@kobotoolbox.org? We should be able to help you out there. 
Hello.
Thank you for being available to help
How to upgrade “Community plan” to “Teams plan”?
Hello,
I always get this error message
Paulo
@paulodata, have you reached out to us through support@kobotoolbox.org? If yes, please be informed that we will support you out there.
Yes.
And I was directed to Ayman who told me that Julia is in charge of it.
Unfortunatally, I’m left out.
My survey is ending today
Paulo GBEKAN
same happening with me, cannot upgrade
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same with me, we cannot upgrade plans
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some body can help us or not
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@paulodata, @neeraj2811, @fayez_70 please be informed that this is a known bug, and our team is actively working on a fix. We will keep you updated once the issue has been resolved.
We sincerely apologize for the inconvenience caused.
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@paulodata , @neeraj2811 , @fayez_70. Thank you for reporting this issue. It has now been fixed, and you should be able to upgrade your plan successfully.
We apologize again for any inconvenience this may have caused.
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I had a similar issue before. In my case, the upgrade option didn’t appear until the billing cycle refreshed and I logged out and back in.
After that, the plan change went through without any problems. Might be worth checking if it’s a timing or account refresh thing.
1 Like
