Cannot download export data?

User Support Data Management
1

Hi,
I have export data but cannot download it, kindly have advise?
Beneficiary_Information_Data_Entry_Siem_Reap_-all_versions-labels-_2021-09-06-09-18-17.xlsxFailed - Network error

best regards,
Sophearom

2

@sophearom, which version are you trying to download?

3

yesterday and also this morning still have issued 07/09/2021.

image
image1464×765 49.2 KB

4

Hi @sophearom
Could you kindly share the following in a private message

  • Username
  • Server
  • Name of Project

Stephane

5

Hi @stephanealoo
I have managed download it after last tried yesterday. thank you

best regards,
Sophearom

1 Like
6

Hi @sophearom
Thank you so much for the update. Are you aware if there was any change in connectivity strength etc?

Stephane

7

we using the same connection, just retried more 5times… in different time slot.

1 Like
8

How big was the data being downloaded?

9

it is around 6000-8000 records

10

That should not be an issue at all. It must have been a time out. Next time you have such a delay, run console (Ctrl+Shift+J) so that we see what is the documented error when the download fails.

1 Like
11

I have clued too… i have 13 projects setup - some of them have less than 100 records but also have same experienced. anyway well noted as your suggestion next time.

best Regards,
Sophearom

2 Likes