Can't Share Forms with Usernames Starting with 'A"

Hi, I cannot share forms with usernames starting with the letter ‘a’. It gives me a error saying ‘Failed to update permissions’

@joelrhine, could you also let us know the total number of users you have shared for the project? Also, please let us know the server you are using. This should be helpful for us to troubleshoot.

Hi @Kal_Lam, Currently it is shared with 8 users. We are using the research server.

1 Like

@joelrhine, thank you for providing details. Could you also provide me the following through a private message? Maybe I could have a closer look at your case.

  • Username (yours and your colleagues with whom you wish to share the project)
  • Project name
  • Server

You should be able to send me a private message as outlined in the post discussed previously:

@joelrhine, I updated the permissions to the user you shared with me through a private message. To do this, I had to uncheck this …


And check it back once the sharing permissions were assigned.

Thank you @Kal_Lam, it works now!

1 Like