Change personal details in a MFA protected account

User Support Account Issues
1

How can I change the email address of an account protected by an MFA?

In my organization, an account was registered under the name of a person that is no longer working with us. Since then, we cannot get access to the account and change the email address in the Security section.

How can I do this change?

2

Welcome to the community, @mmanzanares! If this concerns a personal KoboToolbox account, we recommend resolving the matter bilaterally, through mutual understanding between the involved parties.