Data loss in a kf form

Hi,

I am supporting the National programme for the control of human African trypanosomyasis in Guinea (http://pnltha-guinee.org/) whose teams cross the affected areas setting blue nets with an insecticide that attract and kill the tsetse flies. They collect the position of each net they replace once a year and switch from classic Garmin to KoBoCollect forms on kf.kobotoolbox.org, but they had a complete loss of data (apparently around end of March 2020). Would it be possible to recover their data? Here are the information you may require:

Thank you by advance!

Hi @Severin,

Welcome back to the community! Could you also please provide us with additional information like the mode of data collection you carried out viz. KoBoCollect android app or Enketo.

Have a great day!

Thank you for your quick answer. KoboCollect for Android is the app the team uses.

-------- Message d’origine --------
On 6 juin 2020 Ă  10:08, Kal_Lam via KoBoToolbox Community Forum < noreply@community.kobotoolbox.org > a Ă©crit :

Hi @Severin,

Can you also confirm that it was successfully synced with KoBoToolbox server and you were able to see them in the server once they were submitted?

Have a great day!

Yes, sure, the team had used the project during approx one year. There were several hundred submissions.

Hi @Severin,

Seems like one of your users have deleted the project data. Currently i see that you have provided sharing permissions to 15 users (while 8 of them have edit/delete submissions access).

Have a great day!

Good to know. Is there a way on your side to restore the deleted data?

Hi @Severin,

Sorry to inform you that data once deleted (at the user’s end) is not restore-able.

Have a great day!

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