Data received are blank (except metadata)

User Support Data Collection
1

Hi,
I would like to seek for advice regarding the following issue.

We created a survey form in local language (but values remains in English). Among many responses we have received, some are blank which means no answers appeared for any questions but metadata are provided for those “blank” data.

We have experienced this issues for the second time and could not find out yet what are the cause of the error.

Your advice and suggestions on this are very appreciated!

Thanks,
Shen Noon

2

Hi @Shennoon,

Would you mind providing us with the following information (in a private message) so that we could have a loo k at our end:

  • Your user name
  • Project name

Additional information: Also please let us know the medium (KoBoCollect android app or Enketo) you used for data collection. If Enketo, please do not forget to mention the browser you used for data collection.

Have a great day!

3

Hi Kal_Lam,
Thanks for your prompt reply. Please kindly find the following information.

user name: xxx (edited)
Project name: xxx (edited)

For data collection, we use “Enteko” but the browsers are quite varied as we send the survey link to individual respondent and they fill out the survey from their phone or computer. But we do the test of the form mainly in Google Chrome.

Thanks,
Shen Noon

4

Hi @Shennoon,

Did you get the blank data even when testing it with chrome?

Have a great day!

5

Hi @Kal_Lam,

We did not receive blank data when testing with chrome. We also did testing with Mozilla Firefox and Safari answering from different devices and we received all data.

Thanks,
Shen Noon

6

Hi @Shennoon,

So is there any way where we could facilitate you (if you have any queries) not responded to?

Have a great day!

7

Hi @Kal_Lam,

The issue we are facing is that some data we have received are blank (the whole row except metadata). Most questions are mandatory and you cannot submit without answering the questions. So it is very strange that we have received the responses but no data in it.

Have you encountered any errors that are related to mobile browser (since each mobile brand had their own default browsers)?

Thanks a lot,
Shen Noon

1 Like
9

Hi @Shennoon,

Please be informed that your issue has been shared with our developers and will get back to you when resolved.

Have a great day!

10

Hi @Kal_Lam,

Thanks and looking forward to hearing from you and the team soon.

Thanks,
Shen Noon

1 Like
11

Hi @Kal_Lam,

May I know if there is any progress from your team regarding the issues we are currently facing?

Thanks a lot,
Shen Noon

12

Hi @Shennoon,

Sorry to inform you that have not still heard back from our developers.

Have a great day!

2 Likes