Hi everyone.
I have one device that is not accepting password. When you go to server settings, you type URL then Ok, Username then Ok but when you type the password, the OK button doesn’t work. What could be the issue?
Regards,
Hi everyone.
I have one device that is not accepting password. When you go to server settings, you type URL then Ok, Username then Ok but when you type the password, the OK button doesn’t work. What could be the issue?
Regards,
Hi @hengathuku
In addition to the @Kal_Lam query, could you also provide the following information:
Stephane
Hi. Thank you. I t is KoboCollect. The version is 1.28.0 and only 1 phone having that issue. Unfortunately I can’t share a screenshot since the user is far from my location. However, as per the user, no error msg displayed. It’s only that you can’t select OK to confirm the password after entry. You type URL and username without any issue but on the password sub-screen, you can’t select OK or CANCEL meaning you can’t confirm/save the password typed. I hope I have explained well enough. Thank you,
Hi @hengathuku,
Would you mind reinstalling the KoBoCollect android app and see if it solves the issue. If not, would you also mind letting us know the android version
and the model the user is using.
Sure. I will
The device is Tecno Pop2 running on Android version 8
Regards,
Henry
Could you also share with us the screenshot of the General Settings>Server
? This should be helpful.