Download Error - can't get report or download

I have a form which only has a few questions and 50 submissions, and should all be only the single version of the uploaded xls form - but i can’t download or access any reports. I can do an xls-legacy download, but that needs quite a bit of editing to generate the charts etc that I need.

Please help!

Welcome to the community, @emSSTL! Would you mind sharing the following information through a private message so that I could have a closer look at your case:

  • Username
  • Project name
  • Server

Note: You could share with me a private message as outlined in the post discussed previously:

Hi @Kal_Lam - I sent a private message with those details. Hopefully you got that!

@emSSTL, just to confirm that I have not received it yet!

Sent again - thanks.

1 Like

@emSSTL, kindly please download your data in XLS (legacy) format until we troubleshoot your issue. FYR, you should have no issues downloading your data in the XLS (legacy) format:

@emSSTL, update!

Kindly uncheck Include fields from all 6 versions and you should be able to download your data in XLS format:

FYR …

Hi,

Thanks that’s working now - the "Include fields from all 6 versions` box was unchecked before. Did you change something?

I’d also like to know why no reports can be generated - I use this function a lot to show people data visualisation in real time and as part of training.

@emSSTL, no I did not make any changes to your project. I just unchecked the Include fields from all 6 versions.