Error 500 Generic Exception while submitting data to KoBoToolbox server

User Support Data Collection
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1

309356749_5515917621796741_6160436130468453451_n
309356749_5515917621796741_6160436130468453451_n828×1472 97.9 KB

308331640_806507260553440_401415203399660556_n
308331640_806507260553440_401415203399660556_n828×1472 76.1 KB

Hello,

I’m trying to upload a form via a samsung tablet but it shows this error message. Please assist.

Regards

2

Welcome back to the community @l.pomana! Could you also share a screenshot of the Settings>Server from the device that is having this submission issue?

3

Hello, I also got same error message. Would you mind to help me. Here a screenshot of the error message. Thankyou

28d80099-ad10-4dad-8511-96de35bef7e2
28d80099-ad10-4dad-8511-96de35bef7e2633×1280 30.4 KB

4

Welcome to the community, @niza_may19! Would you also mind checking the network connectivity of your device that is showing this error message and try submitting it again? Let us know on what happens.