Goodnight,
A pollster from my project is uploading the survey and gets this error and has not been able to upload the information.
Please help,
Buenas noches,
Un encuestador de mi proyecto esta subiendo la encuesta y le sale este error y no ha podido subir la información.
Por favor ayuda,
Kal_Lam
February 12, 2021, 3:49am
2
Welcome to the community @nathiguerrero ! Do you see this error message when you are trying to submit your collected forms from the KoBoCollect android app
to the KoBoToolbox server
?
Hi @Kal_Lam , i’m trying to submit my collected forms from KoBoCollect android app
Kal_Lam
February 12, 2021, 4:09am
4
OK, would you mind having a look at this post discussed previously (it should solve your issue):
I see submission_url under your settings choices:
[image]
Remove the submission_url from your xlsform and then redeploy your survey project. You should then be able to submit the submissions from your KoBoCollect android app to the KoBoToolbox server.
Note: You will however have to submit the one to the KoBoToolbox server manually for the submission that you made with the submission_url that is stuck in your KoBoCollect android app as outlined in the support article Manually Uploading Submis…
My xlsform hasn’t this part
Kal_Lam
February 12, 2021, 4:26am
6
Would you mind sharing with me the screenshot of your General Settings>Server ? Maybe we could troubleshoot your issue then.
Kal_Lam
February 12, 2021, 4:35am
8
This seems OK. Can you confirm the username and password provided is correct? Could you also share with me your main page from the KoBoCollect android app
now?
Yes, username and password provided is correct, because i could download form in cellphone
@Kal_Lam , thanks, problem was resolved, maybe is a problem with internet conection. This survey is apply in Colombia’s rural areas
1 Like
Kal_Lam
February 12, 2021, 4:54am
11
@nathiguerrero , thank you for confirming!