Error 502 Bad Gateway -Error

I am unable to log in to my account, and and I need the data for research.
I am getting a 502 error on the site.

Kindly help, thank you in advance.


Hello @alaa,

Welcome to community, you can find the information in here:


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@alaa, @hakan_cetinkaya please be informed that the server has been restored.

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Thank you, @hakan_cetinkaya, for sharing the announcement link and updating the community on the server downtime. Expecting similar support in the upcoming days too. :heart:

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I am facing a similar challenge, error 502 Bad Gateway and the server is non-responsive. Please help

@Kal_Lam Facing a similar challenge, error 502 badgateway and the server is non-responsive. Help

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@fjiva, could you let us know the server you are using?

@Kal_Lam HHI Server

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Thank you @fjiva! Will make a quick check!

Thanks @Kal_Lam, fingers crossed

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I also are experiencing some connection errors to the server.
I am trying to download the results (XLS file) but it keeps stuck at “processing” and will not move forward. Not sure if this is a server error or not.

@DaanVelthausz, we are fixing the issue, and should take a couple of minutes. I will update when finished!

Thanks @Kal_Lam for fixing it quickly, highly appreciated!

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@Kal_Lam Thanks for fixing the issue, really appreciate

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