Error Message (404) seen while trying to connect KoBoCollect android app with the KoBoToolbox server

Hi Kal,

I am getting the error 404 message when i try to load blank forms on my phone. the settings i have at the moment are:

i also need to load the phone in various mobile devices, each enumerator & device should have its own username and pw, correct?

Hi Kal,

I have sent the screenshot with me previous email. sending it again:

Would you mind trying out the following configuration with your KoBoCollect android app's General Settings>Server>URL:


URL

https://kc.kobotoolbox.org

Username:
brilho

Password:
xxxxxxxxxx


Or, configuring your KoBoCollect android app as outlined below:

URL

https://kc.kobotoolbox.org

Username:
tdiniz0002

Password:
xxxxxxxxxx


Regarding your second query:

If you have shared your survey project with enumerators as outlined in the support article Managing Permissions you could configure them differently as outlined above.

Else, an easy approach would be, you upload and deploy your survey project through your admin account and then share the survey project to your data collection account and configure the enumerators KoBoCollect android app with the enumerators account settings.

This helps you maintain data collection in a smooth and easy way also keeping privacy of your admin account.