Error message seen (Server Error) while trying to Get Blank Form from the server to my KoBoCollect android app

Rama_Rohini · January 29, 2020, 5:55pm

Hi

My friends in other parts of India are trying to download the form they are getting invalid username and password,

. URL (https;//kc.kobotoolbox.org) on retrial it says server authentication failed.

Help appreciated.

mike.destaubin · January 29, 2020, 6:46pm

Hi @Rama_Rohini

It looks like you’re using a semi colon ; in your URL instead of a colon :

Try this URL (https://kc.kobotoolbox.org) and see if that works

Rama_Rohini · January 30, 2020, 6:54am

Hi mike

Thank you for the response.

My friend is using the correct URL and username and password yet she is unable to download.

I shared URL as shown on the dashboard

Kindly help

Look forward

stephanealoo · January 30, 2020, 8:02am

Hi @Rama_Rohini,
I suggest you try logging into a browser and see if the password works. In this case, the problem could be that the user name or password is wrong.

Stephane