Generic error 500 while getting blank form and generic exception 50 while sending forms. URL user ID password and date of phone and internet connectivity all are correct.
Hi @iqra123,
Welcome to the community! Would you mind sharing with us a screenshot from your KoBoCollect android app>General Settings>Server.
It should give us some idea on how you have configured your KoBoCollect android app.
Have a great day!
Hi @iqra123,
The above setting seems to be OK for the URL. The Uername
to seems to be OK. Are you sure you have provided the correct Password
? If your password is incorrect you are not able to sync your KoBoCollect
android app with the KoBoToolbox server.
Have a great day!
yes, the password is correct
Hi @iqra123,
If this is your user account would you mind login in and un-check the Require authentication to see forms and submit data
as outlined in the post discussed earlier.
Then simply configure your KoBoCollect android app>General Settings>Server as follows:
URL
Username
Password
i.e. leave the Username and Password blank.
It should solve your issue. Kindly please let us know if it solved your issue.
Have a great day!
Yes, it did.
Thank you for the help!