Error when uploading forms

[alexiga]

Hi,
One of our interviewers collecting data gets an error when uploading his forms “Error : Generic Exception: Error: Forbidden”

What could be the cause of this error, He is the only one experiencing this problem

[Kal_Lam]

Welcome back to the community, @alexiga! Seems like you are using the Collect android app to submit your data. If so, would you also mind sharing the Server Settings screenshot from your app (that has issues sending submissions to the server)? Maybe that should help us troubleshoot your issue.

[alexiga]

Hi @Kal_Lam , below is the screenshot for server settings

[Kal_Lam]

@alexiga, never share your password in the public forum. PLEASE CHANGE IT AS SOON AS POSSIBLE.

Regarding your issue, please change the URL to:

https:kc.kobotoolbox.org

Keep the Username and Password as it is.

For details, please also feel free to refer to the support article that should help you configure your app:

Recently Updated Support Article: Collecting Data with KoBoCollect on Android

Hi All, With the recent release of the KoBoCollect android app, we have now updated our support article and tried to make it more comprehensive by splitting the article into two different articles: Data Collection on KoBoCollect App (Older Version) Data Collection on KoBoCollect App (Latest Version)