Error while sending form

One of my collectors in the field is having this error

What can she do?

Hi @analucia_espinoza,

Could you kindly provide the translation of the error message (to English) that you attached (as it’s impossible for most of the readers to understand). Maybe someone could help you sort out the issue on having the translated error message.

HAVE a GREAT DAY!

Hi
@Kal_Lam let me chime in.
@analucia_espinoza this seems to be an issue with the browser on their phone since it seems they are using a phone.

Could you ask them to do the following

  1. Use an alternative browser and see if the problem persists
  2. Check their browser settings and see if that the settings are on normal browsing mode as opposed to Private Browsing mode

Regards
Stephane

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