I have this error when trying to sync the forms
Pleas help me
Thanks
I have this error when trying to sync the forms
Pleas help me
Thanks
Welcome to the community, @metropolitana5! Do you get this error message in Collect android app
or in Enketo
?
In collect Android.
@metropolitana5, could you share with us the screenshot of the General Settings>Server from your Collect android app
? Maybe we could see if the settings are distorted there?
Here is the “Screenshoot”
Tipo: KoBoToolBox
URL: https://kc.kobotoolbox.org
Nombre de usuario: xxxxxxx
Some time ago it was possible to send forms from this device but now I do not know what will have happened that is not possible
Could you also list down the project name so that we could have a closer look at your end? Besides, are you the admin user for this survey project or are you only collecting data for this project?
The name of project is: “Cuestionario Puntos Observación RM5 Región La Granja”. And yes, im the admin of project
@metropolitana5, sorry I could not find your username in both our servers. There should either be a typo in the username you shared or you should be using some self hosted servers. Could you kindly confirm?
I was looking for the user in the project and it did not appear, so I added it again and there it was possible to send the form without errors.
Why was the user deleted for that project?
Sorry did not get it correctly?
So did you mean you were able to solve your issue?
Yes, I was able to solve the problem. The problem was that the user was not assigned to this project but I don’t know how this could be possible. Since he was assigned a few weeks ago, he even managed to submit some forms ahead of time.
Thanks you