I have been downloading data from my encrypted survey and I encounter the following error for a number of the submissions. It appears to be affecting 106 out of 4607 submissions (4607 is the total that appears on my projects page and 4501 is the number I end up with after pulling and exporting). My assumption is that this may have to do with a small number of respondents encountering some data transmission error while submitting the form. Is that possible? Is this a common issue and is there something I can do about it or is it to be expected? Thanks, John
I am pasting the error message below. I have replaced specific URL info with “xxx”.
Submission not retrieved: org.opendatakit.briefcase.util.ServerFetcher$SubmissionDownloadException: Fetch of a submission failed. Detailed error: INTERNAL SERVER ERROR (500) while accessing: https://kc.kobotoolbox.org/xxx/view/downloadSubmission?formId=xxx Please verify that the URL, your user credentials and your permissions are all correct.