Exception Time Out

Hi support team
I want to ask when the user wants to submit, it’s been a week since an error notification appeared: generic exception: time out, I have asked the user whether the network condition in the field is good or stable? What do you think this notification is caused by?
Thank You.

@fahmi_admin, is the network connectivity OK for this device? Is this an issue for only a single device or is it an issue for multiple devices?

hi support team,
I have tried asking the user/enumerator about this case, this happened to 2 users, and I also asked about the network conditions in the field, that they were both in a location/field where the network conditions were not good because previously they were in another location. no problem.

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@fahmi_admin, yes it could also be due to the network issue.