Export data is not working completely

Dear @Kal_Lam ,

For the last two days, we are not able to download data by using “Export” button in Data->Downloads->Export section. After clicking “Export” it starts “processing…” but finally “Download” button is not showing.
But at the same time other projects in same account is working fine.

Pls help me in this regard.

Thanks

Asif Rahman Joy

hi @Kal_Lam ,

It is now working! But it is taking too much time. Can u suggest why it’s happening?

Thanks a lot!

Asif Rahman Joy

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Hi @asif_rahman_joy, this is likely due to a combination of the size of your form, the number of submissions and the current load on the server. Please review the last section of this support article on troubleshooting “Exports stuck in pending state or failed.”

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hi @Josh , May be data cleaning from the server will reduce the time.
Thanks for your cooperation.

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