I am very grateful for Kobo as we used this for free for the online registration of the residents of San Pablo City, Laguna in the Philippines for COVID 19 vaccination. However, we experienced download failures for media attachments.
I hope the team behind this wonderful project could help me as soon as possible. It would be a great help. Thank you.
Do you have any tentative idea of the file size you are trying to download? Generally when you try to download a large
Media Attachments it should be slow depending upon the speed of your internet.
The last upload size for July 10 is 12GB, since the, the data submission were already doubled so I expect it is about 24GB. I gave the system to export after 24 hours but still failed
@roldanperez92, that seems to be a huge file. Maybe you will need to try one of the workarounds discussed previously which should help you download large files:
I would like to share with you an Excel Macro to download photos from your project with the ability to select a range of photos to be downloaded.
The macro has been tested on OCHA and HHI servers by using Excel 2019, Windows 10.
Please let me know if the macro works on your projects and any suggestions for improvement.
Download the macro and follow the instructions.
Here is the updated link:
This one too …
My advise would be as follows:
Ensure that you are able to download the xls dataset from your user account. If you are able to download the same then you should be able to download the Media Attachment (ZIP) via the Free Download Manager.
While downloading the Media Attachment (ZIP) via the Free Download Manager first download the Media Attachment (ZIP) as shown in the image below.
Then hover the mouse on the downloaded link and right click your mouse. Select Copy …
And this one too …
@ashish7654, I had same issue of downloading large attachment file. I solved through api request. using curl … This is the script that gets the attachment
$ch = curl_init();
//your username and password for authentication
$username = ‘’;
$password = '’;
$authorization = “Authorization: Token your-token-api-here”;
curl_setopt($ch, CURLOPT_HTTPHEADER, array(‘Content-Type: application/json’, $authorization));
curl_setopt($ch, CURLOPT_USERPWD, “$username:$password”);
// set url
By the way
@roldanperez92 I was just curious to know the server you are using?
I am using the humanitarian response server.
Hi, if we do the manual download via the download managers, all files will be saved in a folder. we are using the generated folders per uuid in the regular exports page.
@roldanperez92, could you also share with me the following through a private message so that I too could have a closer look at your account:
Server (Humanitarian as you have said previously)
Ok, will send you a message
By the way, how can I send a message.
Furthermore, here is the status always when exporting media attachments
You could send us a message as outlined in the post discussed previously:
You could send a private message to a user in the community forum as follows:
Step 1: Select the Reply button as boxed in red below.
Step 2: Select the Reply button once again, but now from this place as shown in the image below.
Step 3: Now select New Message as shown in the image below.
Have a great day!
As of today, export failed