'Export Failed' when attempting to download

chris · May 10, 2021, 7:02am

@Kal_Lam not sure if it is correct procedure to continue inside related thread but we are getting Export Failed only related to geojson export of a project’s data (TBCCE-Facilities). We have/had no groups but did change the field names from automatic in an early version and then recently added three select multiple questions which seems to have initiated the failure.

Kal_Lam · May 10, 2021, 7:04am

@chris, was the change made from a repeat group question?

chris · May 10, 2021, 7:31am

@Kal_Lam via KoBoToolbox Community Forum the change between being able to export to geojson and not was marked by the insertion of three select-multiple questions which were placed after the repeat group (which has itself remained unchanged).

Kal_Lam · May 10, 2021, 7:41am

@chris, would you mind sharing with me the following (through a private message) so that we could have a closer look at your case:

Username
Project name
Server

yambs4 · February 22, 2022, 6:46am

Hello everyone,

I am collecting data using questionnaire with multiple repeat and group involved. I received a “Export failed” error trying to download data. So I archived the first instance and deployed a new project using the same xlsForm. My form has been pretested using getodk.org/xlsform piloted and seemed to work okay (did not test downloading though). The “Export Failed” error still persists.

Please help.

Kal_Lam · February 22, 2022, 7:01am

@yambs4, would you mind switching the Select questions to be exported that is present under the Advanced options to see if that should solve your issue?

yambs4 · February 22, 2022, 1:31pm

Thank you @Kal_Lam. Your suggestion seems to solve the problem but I’ll have to check how many of the variables I can download.

zobair_seddiqi · February 27, 2022, 6:04am

Greeting to you!

I am struggling with the same issue. Could you please assist me due to its urgency? i attached here the XLS form and screen shot for your easiest reference and you can go through them.

jnm · February 27, 2022, 11:09am

Yours is a different issue, reported by several others at this time period. It was caused by our servers being overwhelmed and should be resolved now. Thanks for your patience.

zobair_seddiqi · February 27, 2022, 11:33am

Dear JNM,

Thanks for responding and it is really appreciated; now it is solved.

Kal_Lam · February 27, 2022, 4:07pm

Thank you for confirming, @zobair_seddiqi!