Form access denied (500: error)

[usaidghanamel]

I tried accessing on of my deployed forms yesterday to analyse some submitted data but i kept being told i have been denied access

[hakan_cetinkaya]

Hi @usaidghanamel and welcome to the community!

Can you share a screenshot of the error you are getting?

[usaidghanamel]

Alright coming

[usaidghanamel]

[hakan_cetinkaya]

Hi @usaidghanamel, can you try to clear the cache of your browser and try again?
Alternatively, you can try to login in incognito mode to see if that works.

[usaidghanamel]

Alright will try that and get back to you.
Thank you very much

[usaidghanamel]

hi, clearing the cache of my browser and login in incognito mode did not work

[hakan_cetinkaya]

Hi @usaidghanamel are you the owner of the form or is it shared with you?

[usaidghanamel]

I am the owner

[Kal_Lam]

@usaidghanamel, would you mind sharing with me the following information through a private message so that I could have a closer look at your case:

• Username
• Project name
• Server

Note: You could share with me a private message as outlined in the post discussed previously:

How do i send a private message to a user in the community forum?

Hi @Lavinia, You could send a private message to a user in the community forum as follows: Option 1: Sending a private message Step 1: Select the Reply button as boxed in red below. [Image 1] Step 2: Select the Reply button once again, but now from this place, as shown in the image below. [Image 2] Step 3: Now select New Message as shown in the image below. [Image 3] Option 2: Sending a private message to me Step 1: Click on my username Kal_Lam. Step 2: Then on the right, click the…

[usaidghanamel]

username; xxxxxxx
project name: GIS Needs Assessment Survey (Questionnaire Implementing Partners)
server: Humanitarian response

[usaidghanamel]

sorry about the late reply, I was occupied else where.

[impact360foundation]

Hello @Kal_Lam,

I am writing to request your support. I am unable to access the survey form that I have created as it shows the message Access Denied. Either you don’t have access to this page or this page simply doesn’t exist. Additional details:500: error

My username is xxxxxxx
Form Name is Market Survey

Request your support on this

[Kal_Lam]

@usaidghanamel, @impact360foundation we will get back to you once we resolve this issue.

[usaidghanamel]

Thank you very much Sir, have a blessed day.

[Kal_Lam]

@usaidghanamel, @impact360foundation, the issue has been resolved. For details, please see our release notes:

Release Notes - version 2.022.44

Hello everyone, We have just released 2.022.44c to kf.kobotoolbox.org as of 23:52 UTC and to kobo.humanitarianresponse.info as of 23:58 UTC on 6 December 2022. It contains the following fixes as well as an upgrade from Enketo 4.1.3 to 4.1.5. PR Description kpi#4181 [NLP] Hotfix for “access denied error” kpi#4174 Fix failing exports when the project name contains invalid characters Newline and slashes are stripped from the name of the files when writing them to the storage. kpi#4172 …

[usaidghanamel]

Thank you very much, your efforts are appreciated by the entire MEL platform

[impact360foundation]

Dear Kal_Lam, Thank you very much for your support on this. The issue has been resolved.