Form media losing

Dear community,
I hope you will be doing well. I have a problem with submitted forms and their images, the issue starts when I export the CSV(windows compatible) and then edit some text in the record, after that, I upload the CSV to update existing records. hence, the images of edited records disappeared like this:


when I click on the image it directs me to the API root:

I no longer can access the image, So I appreciate your help and contributions. :pray:

@alan_luqman seems like you are on a self-hosted server.

@Kal_Lam can you help me fix this issue, please?