I have a very large form and cannot find a way to decrease the amount of information that gets loaded immediately. This form is going to be used offline out in the field, so we have to have all of the sections accessible at once. I am able to deploy it every once in awhile by refreshing the page a bunch of times and clearing the browser cache, but otherwise it’s been a major hassle.
This issue started last week after some of my coworkers pulled the .xls form I had been working on and added their own sections, then reuploaded it. The form became slow at that point but still loaded within a reasonable time. Now, though, it takes 15+ minutes to load and I can deploy it maybe once per day.
The deploy error we get is:
unable to deploy
if this problem persists, contact email@example.com
please check your connection and try again.
Mozilla: “Loading Error: Gateway timeout.”
Chrome: "Unchecked runtime.lastError: The message port closed before a response was received."x75
Edge & IE: “kobotoolbox.org is not responding due to a long-running script.”
We have tried deploying this from several different computers and different browsers in different states and different high speed connection types, yet all of us have the same problem – it’s not an internet connectivity problem. The form times out before it can fully load, and I can’t find any fixes or troubleshooting online.