Help me reset my password

I need your help. I have 2 kobo user names using one email address. the one that I am actively using is ppmjr12020 and the other one is ppmunezjr2020. I forgot my ppmjr12020 password and everytime I tried to reset it I received an email for resetting my password for ppmunezjr2020 instead. What should I do to make my request apply for ppmjr12020.


Would you mind reaching us through (an email) at with the email that you registered for the user account with the following information:

  • Username
  • Server (HHI or OCHA)
  • Email ID (registered your KoBoToolbox user account)