I have successfully installed KoBo Collect on my android phone and added the URL, Username and Password. However, when I tried to download the form by selecting “Get Blank Form” it fails to connect to the server and I received the following error message: “Invalid username and password” I have checked in the setttings and ensured it was correct and I re-entered the username and password but I still received the same error message. Please help!!!
Hi @ckayijamahe, welcome to the community,
Can you check if you are using the same server (HHI or OCHA) as your account?
I am using HHI server
@ckayijamahe, if you are having the
Invalid username and password issue could you try logging into your user account through the browser to see if the username and password there is OK?