I am failing to download the form on my phone

I have successfully installed KoBo Collect on my android phone and added the URL, Username and Password. However, when I tried to download the form by selecting “Get Blank Form” it fails to connect to the server and I received the following error message: “Invalid username and password” I have checked in the setttings and ensured it was correct and I re-entered the username and password but I still received the same error message. Please help!!!

Hi @ckayijamahe, welcome to the community,

Can you check if you are using the same server (HHI or OCHA) as your account?

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I am using HHI server

@ckayijamahe, if you are having the Invalid username and password issue could you try logging into your user account through the browser to see if the username and password there is OK?