I cannot download videos or audios of the applied surveys

Hello! I am trying to download videos and voice messages that are at the end of a survey applied to young people and teachers. When trying to open it gives me this error:
AuthorizationQueryParametersErrorError parsing the X-Amz-Credential parameter; the region ‘us-east-1’ is wrong; expecting 'eu-west-1’eu-west-1XETB5FV2JS6FA6KZvGRxPvAYalM/eZWiGJIonphPsDrrwaHg6xG1rE2RLPoDeLLnTs8AY9K6f0ezKzUbIfNgtFjCcK8=
Please, could you tell me what I should do to download them?
Thank you very much

Welcome back to the community, @mparra! Could you also share a screenshot of the issue so that the community should also be able to understand your issue pictorially? In addition, could you also let us know the server you are using and the total submissions your project have?

Hi kal

This is the Office project.
Do you need any other information?
Thank a lot!

@mparra, could you provide me the following through a private message? Maybe I could have a closer look at your case.

  • Username
  • Project name
  • Server

You should be able to send me a private message as outlined in the post discussed previously:

Hi @mparra, please note that we are investigating this issue :+1:

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Hi @mparra, the issue should now be resolved :ok_hand:

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I am grateful for your help!!!