Issues with Receiving Submitted Records

Hello,
I hope this message finds you well. I am writing to report an issue with data collection. Specifically, I am not receiving the records sent by respondents.
Thank you for your prompt attention to this issue.

Best regards,

Hi @Samia90 and welcome to the community!

Can you get partial data from respondents or no data at all?

And also can you share which server you are using?

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Partial data, and its for a personal use (kf.kobotoolbox.org)

@Samia90, what is the tentative data you assume is missing (which you feel has not reached your server)? Could you also let us know how you collected your data? I mean, what did you use to collect data (Collect Android App or Enekto)?

I am using Enekto.
link to the questionnaire was sent to the target persons, who replied but I did not receive their responses.