I have the following problems
"Kobo apps uninstall but data are in mobile. How to restore those data into re-install apps to send server? "
how to solve it? could you give me any idea ?
Kobo apps uninstall but data are in mobile. How to restore those data into re-install apps to send server?
Have you re-installed the
KoBoCollect android app and then configured the setting of the app to connect it with your server? When doing the same do you see the collected data in your android app?
Thanks for your response
Hello @Kal_Lam ,
Does KoBo/ODK Collect not automatically delete all data and folders from the device when doing uninstall?
Which data/folders do (or may) remain despite uninstall?
@wroos, if there are two apps installed simultaneously, there could be a possibility for the data folder to be there in the device. Besides, the android OS version could also vary these settings.
Bad to hear this. This means that nobody can trust that de-installation of ODK / KoBo Collect will also clean-up local data (copies)? So, all local folders need to be deleted manually after a survey?
Is this data protection issue different if the setting is delete form after sent?
Is there any hint on this in the KoBo documentation and support articles?
Could you give more details here also, please?
But you could always activate the option
Delete after send from
General Settings>Form management>Delete after send under your
Collect android app to ensure that the submissions once submitted to the server is deleted from the device.