Kobo Collect Submission Errors

Hello Team,

3 of my team members on the field are experiencing this error.

Error: Generic Exception: Error: Form not active

They have been unable to submit data collected so far.

Please help to troubleshoot this.

The image is attached below.

Thanks for your usual support.

@ife, is this an issue with only 3 of your team members? Are other team members able to submit the data without any issue?

Yes. This is only happening to only 3 members of the team.

OK, could you check the server settings of the KoboCollect apps from these devices to see if they are OK? Maybe you could also share a screenshot with the community if you wish. Or, you could send me a screenshot of the same through a private message (if you are uncomfortable sharing it in public).