This is likely a problem with Android and Windows having communication problems. This is a known issue with recent Android versions, and there is no fix yet. A workaround exist. Another option is disconnecting the phone, rebooting, and reconnecting it.
This is nothing to do with KoBoSync, but is a general Android/Windows issue. Afterwards you should be able to go to the odk/instances folder and see the different subfolders for each of your interviews, allowing you to copy-paste them to your computer.
If you install a free file browser, such as Astro or ES, you can go directly to the instances folder on your tablet and you should see a number of subfolders, allowing you to verify that they are really where you’d expect them.
Hope this helps,
KoBoToolbox | Harvard Humanitarian Initiative
Tel +1 416 879 3667 | Skype tinokreutzer
On Thu, May 22, 2014 at 11:41 PM, Larissa Leben lariss...@gmail.com wrote:
We just started a 3 weeks data collection and I am having probems uploading the filled questionnaires from some phones to the computer.
When I open the instances folder their are no files inside, but if we look in the kobocollect page on the phone, it shows the number of questionnaires filled out.
What can I do?
Thanks and best regads,
You received this message because you are subscribed to the Google Groups “Kobo Users” group.
To unsubscribe from this group and stop receiving emails from it, send an email to kobo-users+...@googlegroups.com.
To post to this group, send email to kobo-...@googlegroups.com.
Visit this group at http://groups.google.com/group/kobo-users.
For more options, visit https://groups.google.com/d/optout.