KoBoform won't save multiple select questions

Hi,
I have been trying for quite some time now to create a survey with KoBoform but keep facing multiple isssues.
The most urgent one is that KoBoForm won’t save multiple questions. After saving it to a file or text or the browser, when I open it the next time the multiple question texts will only say: undefined.
Besides that there are smaller issues like the fact that I can’t open a saved version from a file, but I can work around that.

I am working with the offline designer v.1.0.22 (online it does the same thing) using windows 7, the newest version of mozilla firefox and the newest version of java, 32bit. I have uninstalled and installed the programs a couple of times, enabled the plugin etc but it does not work. (I have read that there might be compability issues between java and windows 7, because it is a 64-bit system, but I thought I worked around it by using firefox which is normally 32-bit right?)
I have tested it on different machines, all windows computer will do the same thing, on mac I didn’t face that specific issue but others and besides that, I unfortunately don’t have access to a mac at the moment.

I would really really appreciate your help, I don’t know what to do anymore…

Thanks in advance!

Hi – we are circulating this advisory below about a known issue with Java when using Firefox, which is independent from us. We recommend using Chrome. See below

Greetings KoBoNauts,

Just a friendly advisory for users of KoBoForm. Usually, we recommend that users work in the Firefox browser when using KoBoForm, offline or online. However, recent updates to Firefox have caused a known issue with Java. This won’t stop you from using KoBoForm in Firefox, but it will prevent you from saving your form to your local file syste, and it will prevent you from uploading and existing XML form into KoBoForm for editing.

There are two ways around this, One is to simply switch to the Chrome browser. Chrome does not have the same Java incompatibility issue, and this solution works just fine. You should be able to save and upload files as well as all the normal KoBoForm functions. There was a time when we steered KoBoForm users away from using Chrome, but some back-end upgrades to KoBoForm have made those warnings moot, and we now recommend Chrome as the best browser to work in.

Alternatively, if you are very attached to Firefox, you can get around the normal method of Saving forms to local XML file and uploading XML files into KoBoForm, by using the LOAD FROM TEXT and VIEW FORM TEXT functions from the Main Menu.

Load from Text: This will open a window that lets you paste in a the XML from a local form you have opened in a text editor. Just copy, paste, and open.

**View Form Text: ** This function will allow you to copy the XML from the KoBoForm that you are currently working on. Copy and Paste into a text editor to save it to your local system. If you want to move forms you have saved in Firefox to Chrome, open the form using LOAD FROM BROWSER, then select VIEW FORM TEXT to see the XML. Copy and Paste into a text editor to save it to your local system, then you can open the form in your Chrome browser using KoBoForm’s OPEN FROM FILE function.

It’s all in the Main Menu, so I hope this workaround isn’t too much trouble for anyone. I am sure that Firefox will eventually sort out its issues with Java, and we will go back to using both browsers interchangeably. Keep in mind that Forms are stored in the browser using HTML5 local storage, so if you change browsers or computers, your data does not come with you. Sorry for the inconvenience to those who have to manually move their stored forms from Firefox to Chrome.

Inline image 2

Your Pal,

Neil Hendrick

KoBo Developer

Nora,

Can you try and duplicate this issue using Google Chrome browser. I confirm your issue and have seen it myself, I am not sure that this is related to Java, but we need to rule that out first . I was able to get past this in Chrome.

···

On Apr 12, 2013 2:51 AM, noraluis...@gmail.com wrote:

Hi,
I have been trying for quite some time now to create a survey with KoBoform but keep facing multiple isssues.
The most urgent one is that KoBoForm won’t save multiple questions. After saving it to a file or text or the browser, when I open it the next time the multiple question texts will only say: undefined.

Besides that there are smaller issues like the fact that I can’t open a saved version from a file, but I can work around that.

I am working with the offline designer v.1.0.22 (online it does the same thing) using windows 7, the newest version of mozilla firefox and the newest version of java, 32bit. I have uninstalled and installed the programs a couple of times, enabled the plugin etc but it does not work. (I have read that there might be compability issues between java and windows 7, because it is a 64-bit system, but I thought I worked around it by using firefox which is normally 32-bit right?)

I have tested it on different machines, all windows computer will do the same thing, on mac I didn’t face that specific issue but others and besides that, I unfortunately don’t have access to a mac at the moment.

I would really really appreciate your help, I don’t know what to do anymore…

Thanks in advance!

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Hi,

Go for the online version on Chrome and you will be sorted.

It doesnt consume alot of band width…!

good Luck

···

On Friday, April 12, 2013 9:51:29 AM UTC+3, noral...@gmail.com wrote:

Hi,
I have been trying for quite some time now to create a survey with KoBoform but keep facing multiple isssues.
The most urgent one is that KoBoForm won’t save multiple questions. After saving it to a file or text or the browser, when I open it the next time the multiple question texts will only say: undefined.
Besides that there are smaller issues like the fact that I can’t open a saved version from a file, but I can work around that.

I am working with the offline designer v.1.0.22 (online it does the same thing) using windows 7, the newest version of mozilla firefox and the newest version of java, 32bit. I have uninstalled and installed the programs a couple of times, enabled the plugin etc but it does not work. (I have read that there might be compability issues between java and windows 7, because it is a 64-bit system, but I thought I worked around it by using firefox which is normally 32-bit right?)
I have tested it on different machines, all windows computer will do the same thing, on mac I didn’t face that specific issue but others and besides that, I unfortunately don’t have access to a mac at the moment.

I would really really appreciate your help, I don’t know what to do anymore…

Thanks in advance!

thanks, Peter.

☞§※☼:airplane::open_umbrella::slight_smile:

~Neil