Loading and submission problems

User Support Data Management
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1

I am contacting because I am facing a problem with a form. Specifically, I either receive a loading error with a message “Record not present. It may have expired”. Either, when the form opens normally, I cannot make new submissions. The message I get in this case is “Submission failed Data server did not accept data.
Contact the survey administrator please. (400)

I have cleared the cashe, I have tried another browser and I validate the form trough ODK, I made all the corrections to the xls form and uploaded again but nothing resolved the issue.

Can you support me to find the reason of the problem?

1 Like
2

Welcome to the community, @askoutari! Does this only happen with Enketo?

3

Thank you for replying. I’ve tried to open the specific form through mobile but happens the same.

4

@askoutari, what when you try it in your PC?

5

Yes, different users tried to access it though web but no-one could proceed with new submissions. Last time we tried was today morning.

7

@askoutari, would you mind sharing the following information through a private message so that I could have a closer look at your case:

  • Username
  • Project name
  • Server
  • _id for those submissions that has this issue

Note: You could share with me a private message as outlined in the post discussed previously:

8

Hi Kal_Lam, I am sending you the info as requested.
askoutari
PROCAP
eukobotoolbox
567559988

9

do you have any feedback for my issue? Thank you in advance for your time.