Loading error

When I tried to edit a form, the following appeared:

Error occurred during the loading of this form. It is recommended not to edit this record until this is resolved. Please contact support@kobotoolbox.org with the link to this page and the error message below:

  • Unexpected token < in JSON at position 0

When I did that, I received an email directing me here for community-based support. Can anybody advise what I should do?

Welcome back to the community, @ASFFrance! Have you validated your xlsform through this online validator to see if there are any syntax issues that are affecting your edits?

Thanks! Can you explain how I can do this, because I cannot upload anything at this link? I cannot currently access any files to upload because of the loading error

Are you on a humanitarian server? If yes, please be informed that we have an issue with the server. We will be resolving it very soon.

Yes. Ah ok thank you!

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@ASFFrance please be informed that the server is back again! Apologies for the inconvenience caused!