Login required

submission-error
login
#1

Hi

I am the owner of the forms and have given other people permissions to add submissions. Occasionally, when other person opens a form, fill it and then press submit button, kobo says “login required”. Kobo just caches this form. after other person authenticates successfully , submission still does not occur. if that person tries to upload (cached) form manually it again asks for login!

I have noticed that URL changes from kobo.humanitarianresponse.info to ee.humanitarianresponse.info. does this make any differece? how can we recover from asking relogin again and again?

thanks

#2

Hi @mskaraca,

Thank you for flagging up your concern and queries related to KoBoToolbox. From your information i understand that you have been using the web browser (computer) instead of the KoBoCollect (android app). I also assume that you have produced a link (to enter the data) through the form builder (by clicking Open). Kindly please try to produce a link (by clicking Copy) in the form builder. You will most probably not receive the message following the latter.

Please let me know if it worked.

#3

Hi
It is very good to see answers in kobo community. I have been started to think that (official) kobo support is too weak.

Yes we are using web browser. But I do not share links. our users first login to kobo.humanitarianresponse.info. then they see all the forms entitled to use. They click a form and a new window opens. I noticed that URL changes from kobo.humanitarianresponse.info to ee.humanitarianresponse.info. I have thought that because of this URL redirection a new login required message has shown. Weird thing is that, if user logins, it still asks to login to submit the form!

if we logout and then login, it sometimes works, sometimes not.

#4

Hi @mskaraca,

Thanks for acknowledging! While entering data through web browser you need not provide your user id and password to someone else. Like i advised you in my post earlier, kindly please follow the following steps:

  • Login to your KoBoToolbox account

  • Select the “Projects”

  • Select the appropriate project that you wish to fill data online

  • Choose the “Form” tab and select “COPY” (somewhere at the bottom, near the OPEN tab). Note: Please do not select “OPEN”

  • Once you select COPY, the link to the data entry form will be copied to the clipboard. Now you just need to paste the data entry link to the email and share the link with your colleagues who are responsible for data entry. These data entry staffs/ colleagues are able to fill up the forms multiple times.

Yes, like you said you will be login to kobo.humanitarianresponse.info but once you select the COPY or the OPEN tab you will be directed to the ee.humanitarianresponse.info. Please note that this previous platform is for creating and managing forms and database while the later is a platform for entering online data. However, the important thing you need to understand here is that with COPY you will be able to enter and submit the data to the server while with OPEN you will be able to view and enter a demo of the data but will not be able to submit the data to the server.

Hope this was helpful for you!

#5

Hi

form permissions may change from time to time. so instead of another way (email etc) to inform about forms, we directly require users to login kobo.humanitiarianresponse.info.so that they can easily see and access forms there. so sharing forms with email is not a viable solution here.

we have selected “require authentication to see forms and submit data”. so users need to login. the problem here is that, why transferring from kobo to ee site requires login and secondly why one time auth in ee is not enough

#6

here is the screenshot

#7

We are still struggling with this error
does anybody has a solution or guidance for this

TIA

#8

Hi @mskaraca,

Would you mind sharing your xlsform so that i could upload the same in my account and see the reason behind the error message.