Lost data in offline collection

I’ve just discovered that a number of submissions across several different forms have not uploaded. They are not still sitting on the collection device as unsent or drafts. There are two tablets I use and I’ve checked both. They were set up for offline collection. One project I recall I was having difficulty with the form - it was simply not loading a lot of the time even though it was set to offline. And it was giving an error message sometimes when I completed the form but NOT ALWAYS so at least some should have gone through and the rest saved as drafts. The other, most recent, everything appeared to be fine and yet not a single form has uploaded, nor been saved that I can find - that was just last week.

I’m having to use the paid service now too which is all the more annoying!

Any suggestions as to where to even look on the tablets for the data?

@gmarie
Sorry to hear you’re experiencing these issues. To help us investigate properly, could you please share the following details:

  • Are the tablets you mentioned running Android or iOS?

  • If possible, please share your XLSForm the project name and server.

Just a heads-up: when the cache is cleared on a device, any forms saved as drafts or left in the queue are permanently removed.