Message Error

I am unable to submit the completed forms on the platform. We are using KOBOCOLLECT and we were able to fill out the form, but we cannot submit it online. It is not an internet issue and the message that appears is error 500, preventing submission.

Welcome to the community, @Flaviaferreira! Are you still facing this issue? If so, could you kindly share a screenshot with us so that we can better understand it pictorially and assist you further?