Dear Kobo Team,
i have my download stuck at “processing” and my form is 52 questions and the number of entries are 30 but i still can’t download my data.
kindly assist
Welcome to the community, @prologperl! Are you on the Global Server? If yes, please use the XLS (Legacy) file format until we fix this issue.
Thank you for bringing this to our attention. We will update you once we resolve this issue.
Hi @Kal_Lam
I truly appreciate your prompt response. Yes, I am using the global server.
I look forward to hearing from you soon.
Thank you.
1 Like
Hi @Kal_Lam
I am able to download one but the rest failed… do i need to stop entries into this form or continue since i am not sure of the actual issue.
kindly advise… thank you
1 Like
@prologperl, no need to stop collecting data for the project. Please carry on. We are working on a fix for this issue and will get back to you once we resolve it. If needed urgently, please use the XLS (legacy) file format (for now).
1 Like
@prologperl, the issue has been resolved! 
Thank you for your patience and kind understanding! 
@Kal_Lam
wow this is amazing🎉… thank you for your support..
1 Like
