I managed to get kobotoolbox working last year.
Now i have an issue where new users cannot login (existing users can login)
New users just get “Please enter a correct username and password. Note that both fields may be case-sensitive”
Also after registering new users are getting server error 500 - Any the activation emails are not being sent out.
Password reset link is not being sent out.
- SMTP account details / password is still working ( i can login to the mailbox)
- redeployed kobotoolbox
- rebooted the server
- Set firewall rule to any any
- activated the user under admin url https://kobo_domain/admin
- telnet to smtp address connects.
7)mailbox in question is not full.
any other troubleshooting steps would be much appreciated