New users unable to login

Kobo On Your Own Server
1

Hi All
I managed to get kobotoolbox working last year.

Now i have an issue where new users cannot login (existing users can login)

New users just get “Please enter a correct username and password. Note that both fields may be case-sensitive”

Also after registering new users are getting server error 500 - Any the activation emails are not being sent out.

Password reset link is not being sent out.

Steps taken

  1. SMTP account details / password is still working ( i can login to the mailbox)
  2. redeployed kobotoolbox
  3. rebooted the server
  4. Set firewall rule to any any
  5. activated the user under admin url https://kobo_domain/admin
  6. telnet to smtp address connects.
    7)mailbox in question is not full.

any other troubleshooting steps would be much appreciated
Thanks!

2

ok it turned out to be conidiation access policy blocking the mail account from logging on.

3

Thank you for sharing the solution with the entire community. It should be helpful for those having similar issue.