No submitted data in my projects

User Support Data Management
24

Read the message from @Kal_Lam just above yours

1 Like
25

Now the database is fine, all the data that was missing is showing. I hope is fixed for all so everyone can go and check.

Thank you for your support.

1 Like
26

@think3, the system is still syncing, and it should still take time for all the accounts to get fixed. We will update you once it’s complete!

Thank you all for your kind patience and understanding!

27

Hi @ajayala, @andrea_galeano, @aalcada, @abratumwe, @gtlebanon, @think3, @PNO,

Please be informed that the issue has now been resolved. We sincerely apologize once again for the inconvenience caused, and we truly appreciate your patience and understanding.

Feel free to reach out again if the issue persists.

29

Hi team,

We are currently missing all submissions. The devices used for data collection show that these submissions were successfully sent, but they are not appearing on the KoboToolbox server.

Thank you in advance for your support

30

Experiencing the same issue