Password reset email not received EU-based server

User Support Account Issues
1

Hello,

I am a researcher and I am having trouble accessing my KoboToolbox account. I have requested a password reset several times over the last 24 hours, but I have not received the reset email (I have already checked my Spam/Junk folders).

Here are my account details:

  • Server: EU-based server.

  • Username: logopedia

  • Email: maria.egizio@ospedalideicolli.it

Could you please check if there is an issue with the email delivery for my account or if the email is being bounced by the server?

Thank you for your support.

Best regards,

Maria

2

Welcome to the community, @logopedia! For password reset request, could you kindly reach us through support@kobotoolbox.org? We should able to help you with your request there.

3

Thanks,

Maria

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