Problem downloading data

We conducted a survey during which we made several major changes to the questionnaire (while the collection was ongoing). After the survey, we are unable to download my data.

Could we have some help.

Thank you

@mar_haba, what is the total number of submissions for this project that are stuck when downloading? Could you also let us know the server you are using?

The server is the global kobotoolbox server.
All 32 submissions are stuck

Can you help me please.

@mar_haba, could you also let us know the total number of variables (questions) the form/project has?

930 as on this image

@mar_haba, 930 questions for a single project is a large number. Let me try to see how it behaves at my end. @mar_haba, would you mind sharing with me the following information through a private message so that I could have a closer look at your case:

  • Username
  • Project name
  • Server

Note: You could share with me a private message as outlined in the post discussed previously:

@mar_haba, kindly please be informed that we are investigating your case. We will get back to you once we resolve your issue. But as of now, you should be able to download your data in XLS (legacy) format

Well received.

Thank you very much in advance.

I keep waiting