Projects do not appear in the KoboToolbox dashboard. May be deleted

Which area best matches your request?

Data Management

Which KoboToolbox server are you using?

EU Server (eu.kobotoolbox.org)

How was the form built? (If applicable)

XLSForm Excel file

What are you trying to achieve or report?

I want to get back my data which have been deleted

What’s happening instead?

Dear KoBoToolbox Support Team and Community,

I accidentally deleted an active research project from my KoBoToolbox dashboard earlier today. This project is the primary data collection tool for my project group members.

I have already sent a formal request to support [@] kobotoolbox [dot] org, but I am posting here in hopes of reaching the team to process this restore request when possible.

Here are the details of the deleted project:

* Username: lambsaysrhrproject * Server: https://eu.kobotoolbox.org/

Could an admin please kindly assist in restoring this project and its associated data submissions from system backups?

Thank you very much for your time and support!

Did you search the forum for existing solutions before posting?

Yes, I searched and couldn’t find a solution

Hi @lambsaysrhrproject
We are going to take it form our support email account